Cancellation Policy for a COD order :
- Intimation to cancel the order to be sent only via email to firstname.lastname@example.org.
- If the order is cancelled before the product is dispatched, no charges are applicable.
- If the order is cancelled after the product is dispatched, the customer has to go through the process of paying the order amount to the delivery agent and then follow the Return Policy thereafter.
- If the order is to be picked up at the store, the pick up needs to be done in 2 days from the date of order, post which product availability cannot be guaranteed.
At Gear N Ride our priority is 100% customer satisfaction with your purchase.
Return Will Be Processed Only If:
- Product is returned in original packaging with no damages on the products.
- Original product packaging is preserved with no damages, grease or stains.
- Product is unused, unwashed and in the same condition as it was at the time of delivery with no sign of installation on the product (Tag should be intact).
- Even if the product(s) is used for a few minutes or 1-2 Km over a ride or short spin on your motorcycle, the product will be considered used.
- Request is to be initiated via email to email@example.com within 24 hours after products are delivered.
Exemptions From The Policy:
- Items which belong to the following categories unless its damaged-on arrival are not subject to refund:
- electronic and complicated electric parts
- over-sized items.
- Damages due to negligence, improper usage or application will not be covered under our Returns Policy.
Shipping Charges and other Fees:
- The shipping charges (at actuals), the transaction charges (2.5%) and any Processing fee (5%) will be deducted from your refund as these are non-refundable charges.
- The products have to be self-returned using any courier/postal service of your choice.
- If the return claim is rejected, we will send the product back to the customer. Customer will be responsible for paying all related shipping costs.
Sizing information is provided by the manufacturer and does not guarantee a perfect fit. In the event of exchange of product due to incorrect size, the product must be returned to us within 7 days from date of delivery, with proof of purchase and the product. Intimation of the exchange in size has to be informed within 24 hours from the product delivery time via an email on firstname.lastname@example.org only. If we opine, the reason to be genuine and the products are returned in a sale-able condition with the tags intact and in their original packaging, in an unwashed and undamaged condition, we would be more than happy to help the customer with the a different size in the same product, provided the size required by the customer is available in stock. The shipping charges to and fro has to be borne by the customer.
In case, the product you purchased has a manufacturing defect for which the brand provides warranty, you are requested to send email to the concerned brand keeping us in loop on email@example.com
Make sure to attach proof of purchase and pictures explaining the defect in the product. Post reply from the brand, you can ship the product to the respective brands for repair or replacement. It may be replaced, repaired or returned to the customer depending on the discretion of the brand. For any other queries, send an email to firstname.lastname@example.org. All the products will have the Manufacturer’s warranty and can be contacted to the manufacturer directly. The company(Reseller) holds no responsibility once the product is used.